Cancellation / Return

The right of withdrawal does not apply to contracts concerning supply of the following Products:

(i) goods prepared according to consumer specifications or clearly personalised: this applies to all orders of pièces montées (wedding cakes), boxes of macaroons, logs, pyramids

(ii) fresh and perishable products such as macaroons, chocolates, pastries

(iii) goods opened by the Customer after delivery and which cannot be returned for reasons of health or hygiene.

For other Products, in accordance with the regulations in effect, the Customer has fourteen (14) days from receipt of the Product to exercise his right of withdrawal with the Seller, without having to give reasons or pay a penalty, in order to receive a refund or exchange.

Products must be returned within fourteen (14) days from notification to the Seller of the Customer’s decision to withdraw, accompanied by the invoice, in their original packaging and in perfect condition so that they can be resold as new. Damaged, soiled or incomplete Products will not be taken back.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) bought and the delivery costs will be reimbursed; the costs of return remain payable by the Customer.

The exchange (subject to availability) or refund will be carried out within fourteen (14) days from receipt, by the Seller, of the Products returned by the Customer under the terms of this Article.

 

Customer service

The Seller makes every effort to best meet the needs of its customers. However, the Customer may send any complaints to Customer Service:

– by email: info@ladureecanada.ca

– online, by completing the form in the section Contact Us.