Cancellation / Refund
The right of withdrawal does not apply to sales on the supply of the following Products:
(i) Products made to consumer specifications or personalized products: this applies to all orders of pièces montées, macaron boxes, yule logs, macarons pyramids.
(ii) Fresh and perishable products such as macarons, chocolates and pastries.
(iii) Products opened by the Customer after delivery and which cannot be taken back for reasons of food safety and health.
48 hours notice is required for all orders of cakes and pastries. Orders placed for delivery within a period of less than 48 hours are final.
For all other products, in accordance with the regulations in force, the customer has fourteen (14) days from receipt of the Product to exercise his right of withdrawal with the Seller, without having to provide a reason or pay a penalty, in order to receive a refund or exchange a Product.
Products must be returned within fourteen (14) days from notification to the Seller of the Customer’s decision to withdraw, accompanied by the invoice, in their original packaging and in perfect condition so that they can be resold as new. Damaged, soiled or incomplete Products will not be taken back.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) bought and the delivery costs will be reimbursed; the costs of return remain payable by the Customer.
The exchange (subject to availability) or refund will be carried out within fourteen (14) days from receipt, by the Seller, of the Products returned by the Customer under the terms of this Article.
The Seller makes every effort to best meet the needs of its customers. However, the Customer may send any complaints to Customer Service:
– by email: firstname.lastname@example.org
– online, by completing the form in the section Contact Us.